Whenever you need somebody to care for you, when giving birth or nursing care is needed for elderly or sick people, just call Angels Nursing Agency and professional help is on its way. Sally Luxmoore from England has been living in Mallorca for more than 15 years and founded her nursing agency a couple of years ago.
Has it always been your desire to help and nurse people?
Yes. I started nursing at 16 years old, working in a private hospital in England. My mother also used to be a nurse. This profession is my mission, which I simply have to follow.
You came to Mallorca 15 years ago. However, some time elapsed before establishing your own business with Angels Nursing Agency. What did you do before?
I was offered work for Clinica Rotger but it wasn´t possible to get all required papers together and get the Residencia, so I worked in a nursing home first and then another nursing agency before going solo.
What services are provided by Angels Nursing Agency?
Our work starts with the conception of a baby and finishes with the end of life. We take care of pregnant women and after the baby is born. We also nurse the infirm and attend the elderly.
How many ‘Angels’ are working for you?
I have 35 wonderful “Angels” on my books and all of them are fantastic, very charismatic women and men!
Do your customers pay for your services themselves or are the costs born by the insurance companies?
Generally our clients pay for the services. Sometimes, however, they can submit the bills to their insurance company and are refunded.
Which languages do you speak?
English, Spanish, French and German. I studied German in Germany, where I was living as an Au-Pair.
Tell us about your work, do you need to translate for your customers regularly?
Oh yes. For example, there was a Polish couple expecting a baby. She only speaks Polish, but he also speaks German, so we could speak together in German, and he would translate to his wife. I´d then communicate with the Spanish midwife, translate to German and back again, but this meant that 3 people were necessary for anyone to understand anything. The problem was, that regulations only allow two people in the delivery room, thus I had to wait outside, the husband would come out and ask me something, then he´d wait outside and I went in in order to ask the Spanish midwife, only to go out again and to translate the midwife’s answer to the husband again, who than went into the room again to translate for his wife!
Are you satisfied with the care facilities here on the island?
The Seguridad Social has improved a lot over the past 15 years. The personal, tender loving care, however, is still insufficient, and there is a general lack of information given. A woman who is expecting her first baby for example is a lot more relaxed when she gets detailed information of what is happening and how to cope with the labour pains. Quite often the mother is sent home with her new-born baby with no support, which can lead to extreme problems, especially when a mother is not well informed.
Are there any advanced nursing services for newborn babies?
Of course, if the mother gets ill for example and needs help. Or when the children need to see a doctor. All of our baby sitters have done a first aid course and know exactly what to do in the case of an emergency.
What do you charge for baby sitting?
In the evening we charge from 10 € for one or two children. During the day the charges per hour vary from 12-18€ as they need more attention in the day, with food preparation, play, going to the park, etc.
Does Angels Nursing Agency also offer services for mothers with older children?
Certainly. We have a lot of requests for baby sitting during the long summer holidays or if there are parents who have to travel. We have families who take the children to their home and integrate them as part of their family life while the parents travel.