In case of an emergency, like a lost or stolen passport or unexpected illness, while on holiday in Mallorca, take note of the following urgent care services so that when it happens you are prepared and know what to do. Mallorca’s hospitals are very well-run as are the public and private clinics. It’s also a good idea to get travellers insurance in case of an emergency while in Spain.
The emergency number to call in Mallorca is 112.
This will direct you to a main switchboard and you will need to indicate the service you require. The operators should be able to either speak English or German, or pass you through to someone who does. You will be required to explain the emergency in hand and they will either pass you on to the relevant department or send you help. You will need to have your address, or the address of where the emergency has happened to hand, if you don’t, try to locate the nearest shop or landmark and tell the operator.
If you require medical assistance whilst on Mallorca most hotels will have a doctor they can call, but this service can be expensive. Another option is to visit Clínica Juaneda. This trusted medical network has centres right across the island, with excellent service and multilingual staff. You can visit their emergency department at any time or make an appointment through their website or by calling +34 971 731 647.
For emergencies, Juaneda has a freephone service for fast medical assistance, in more than 20 different languages, which allows you to be transferred in an ambulance to hospital, or attended to at home or hotel, or in your closest Juaneda medical emergency centre.
Accessible 24 hours a day, the number is +34 971 222 222.
If you have taken out Travel Insurance it should cover you for most of the cost of treatment (read your policy wording for full details of what is covered) and you may be required to pay an excess, or pay and claim when you get back home. Make sure you bring a copy of your insurance policy with you and that you take an ID or passport with you to the doctor or hospital.
What do you do in the event of an emergency when you are in Mallorca? Call 112 for assistance and here are some other important numbers to call for help. […] What to do in an emergency in Mallorca
Personal belonging theft
If you have some personal belongings stolen while you are in Mallorca you can report the theft to the police. The Policia Nacional’s main offices are located at Calle Simo Ballester 8 just off the Paseo Mallorca in Palma. There are interpreters available to help you communicate with the police officers. There are also police stations in most villages and towns, and these can be located on www.policia.es or by calling 091.
British citizens who either lose or get their passport stolen whilst in Mallorca will need to visit the British Embassy for a paper replacement before flying home. The Embassy is located on Calle Convent des Caputxins 4, Edificio Orisba B- 4D, very close to Plaza de España and the main train and bus stations in Palma. Their telephone number is +34 971 712 445 and they are open Monday to Friday from 08:30 to 13:30hrs. If you’re finding it difficult to get through, you can send an email to firstname.lastname@example.org.
German citizens can contact the German Consulate on +34 971 707 737. Their offices are located at Edificio Reina Constanza, C./Porto Pi, Nr. 8, 3. Near the Porto Pi shopping centre, at the end of Paseo Marítimo in Palma. They are open from 9:00 to 12:00hrs, Monday to Friday.
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