Palma residents can look forward to avoiding queues and mountains of paperwork when it comes to requesting or updating public documents or records. The town hall has recently announced a plan of action which will make it possible for residents to carry out all their administration tasks online, via a new Palma town hall website which should be going live by the end of the month.
Palma’s Mayor, Mateu Isern, told the press that the town hall has begun what is to be a process from which “there is no turning back”. This ‘digital administration’ process includes three main parts; the launch of a brand new Palma town hall website, the creation of a digital office for the Palma town hall and the use of digital signatures within the town hall itself. Mateu Isern has already become the first mayor in the history of Palma to sign an official decree using his digital signature.
The town hall should be able to save significantly on costs by not using any paper and by cutting down on the resources needed to provide citizens with the services they need. Not to mention the added convenience for the users. The new website will allow residents to carry out regular procedures such as requesting a certificate of residence (which is so often needed for travel discounts) and registering or updating their place of residence at any time of the day or night, any day of the week and from the comfort of their own home. These services will also be rendered for free whereas paper documents were chargeable, and will continue to be so in the case of any users who prefer to visit an office for their paperwork.
Once the website is online users will require a digital identification card which will be issued by the town hall. Civil servants will also be able to update documents and records via the new digital system which will act as a ‘central hub’ for the whole of Palma’s public administration.